Doso

Doso is a multi-tenant business platform — organisations and branches — for running a sales pipeline, renewing annual maintenance contracts, and talking to customers over WhatsApp Business and Meta, including an AI auto-reply bot and automatic lead import from Facebook Lead Ads.

Sales and service teams juggle leads from ads, WhatsApp and Instagram alongside long-running maintenance contracts — usually across several tools.

Leads arrive in many channels and get lost between them; contract renewals slip; and every organisation using the platform must only ever see its own data.

An Organization → Branch tenancy model underpins a lead pipeline with sources, statuses, quotes and follow-ups, plus AMC tracking and renewals. WhatsApp Business and a Meta (Instagram/Facebook) inbox bring conversations in; an AI auto-reply bot and campaign templates handle outbound; a Facebook Lead Ads webhook imports leads automatically. Background work runs on BullMQ queues.

1. A

   Tenancy in the data model

   Organization → Branch scoping is built into the model, with a super-admin console managing tenants platform-wide.

2. B

   Queues for messaging

   Outbound messaging and automation run through BullMQ on Redis, so API requests stay fast and retries are handled centrally.

3. C

   Leads that import themselves

   A Facebook Lead Ads webhook lands new leads directly in the pipeline — no CSV exports.

• Multi-tenant lead pipeline: sources, statuses, quotes and follow-ups
• Annual maintenance contract tracking and renewals
• WhatsApp Business integration with AI auto-reply and campaign templates
• Instagram/Facebook inbox and Facebook Lead Ads auto-import
• Super-admin console for organisation and branch management

• NestJS 11
• Prisma
• MySQL
• BullMQ
• Redis
• Socket.IO
• Firebase FCM
• Next.js 15
• WhatsApp Business API
• Meta Graph API